News & Policies

Practice Policies

• Current HSE arragement is practice not open on a Friday so please attend ED from 8:00-18:00 if urgent and from 18:00 onwards you have access to both ED or OOH depending On urgency. PHN will be in the practice, however she is a different entity to us and arrangements need to be made with her prior to a visit.
• IMO medical card fees printout available LINK HERE and in the practice on display.
• Fees might change for GMS and privates according to inflation and different practice policies.
• Unpaid fees policy: after 2 reminders you will be asked to take your medical records and change doctors.
• Current practice policy one consultation for same problem per day - if you require another consultation for same issue same day you require ED / OOH according to safety netting provided by doctor via worsening information given.
• NEDOC OOH Call 1800 777 911 or www.nedoc.ie

• All blood tests are done at the practice premises, GMS patients are given the option to attend the hospital phlebotomy ( blood taking ) service once the Dr has authorized that this is satisfactory and has signed the required blood form, we do not accept that hospital staff organize their own blood results.

• It is practice policy that patients phone back for their results, the doctor / nurse / receptionist will advise you on the timeline to contact back in, depending on the test.

• Practice policy re follow up on appointment is that if pts haven't heard from consultants, it is not our staffs role to chase this up, please advice the pts to contact the private / public secretaries

• The acceptance of new pts is at the discretion of the Dr, subject to terms and conditions , we do not give refusal letters .
  

• Consultations in this practice are 10 min appointments as per HSE guidelines and it' s "one appointment , one problem , one patient " .

• If you feel you have more than one complaint than cannot be addressed separately we are here to assist however you need to tell that to our secretary in advance so she books as many slots as per complaints you have and I will explain why that is ,  in order to keep you safe as well as myself by giving relevant time needed in assessing / examining you with adequate safety netting and to allow time for medication prescribing / referrals to be sent, however this cannot be done in a blood taking slot as this will cause delays in patients that are waiting to go on about their lives and will delay our driver that needs to go to other practices and this will have a bubble effect when reaching the lab and cause delays in bloods analysis and reporting; please keep in mind some people have blood tests that need emergency attention as their life depends on it ( for ex INR , D- Dimers or troponin).

• If you have respiratory symptoms please wear a facemask.

• Abuse to staff will not be tolerated, aggressive / threatening behaviour may require us to call the Gardai / Police , this is also stated on the practice walls.

• Thank you.

Healthcare services for Ukrainian nationals in Ireland

https://www2.hse.ie/services/healthcare-in-ireland/ukrainian-refugees.html